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Why does a window cleaner spray from the ground and leave the glass wet?
Wet glass after a pole rinse matches NGA's pure water technique: a non-abrasive brush, a treated final rinse left to evaporate, and no squeegee pass.
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The hose is already coiled by the spigot, so rinsing the outside of the windows yourself looks like the obvious shortcut on a Saturday morning.
Short answer
Not for PGT, CGI and WinDoor windows: the makers' care guide lists a power washer or garden hose among the items not to use on their windows, screens and doors. Tap water is the second problem for any glass left to dry. What is dissolved in it stays behind as it evaporates, which is why NGA rules tap water out for a rinse left to evaporate.
The makers' list
Start with the list itself. The PGT, CGI and WinDoor care and maintenance instructions say: “Do not use the items below on your windows, screens, doors, or hardware. These improper tools may void your warranty and/or damage your products.” The first item under that heading reads “A power washer or garden hose.”
The guide does not mention it once and move on. Its glass steps open: “Begin by rinsing your glass with clean water to remove dirt and dust particles that can cause scratches during the cleaning process. As mentioned above, avoid using a power washer or garden hose.” The final step says it again: “As stated above, avoid using a power washer or garden hose.”
So why would a window maker name a hose at all, on the same line as a machine built for force? The lines quoted here give a consequence, a possible void warranty or damage, and they give no mechanism, so this page does not invent one. What the guide makes plain is that it treats the two as a single item, not as a strong tool and a gentle one. The power washer half of that line is its own term, pressure washing.
Two limits apply. This is those makers' instruction for their own products, and another brand's rule is printed in that brand's own care guide. The warranty consequence is their sentence about their products, and it is not a rule for every window.
What the guide uses
Ruling out the hose is not ruling out water. The guide's own procedure opens with a clean-water rinse to lift the dust that can scratch, and it ends by telling owners to “Rinse your glass thoroughly with clean water to prevent the cleaning solution from leaving a film on your glass.”
Between those rinses it names the tools it has in mind: a soft, water-saturated cloth or a pre-mixed glass cleaner, with any run-down rinsed and dried quickly so the cleaner leaves no residue. It asks for light pressure, because excessive scrubbing can lead to scratches, and for each window or door to be cleaned and rinsed individually. The picture is a careful routine, one window at a time, with clean water at both ends.
The trade's routine method, as NGA publishes it, runs differently: NGA has the glass soaked with clean water and a mild, non-abrasive solution, then a squeegee removes all of it. That sequence is set out as the soak-and-squeegee method on the window cleaning page.
Tap water
The second test has nothing to do with pressure. The U.S. Geological Survey writes that whether water comes from a kitchen faucet, a pool, the ground or the sky, “the water will contain significant amounts of dissolved substances, minerals, and chemicals,” and that the most common dissolved substances are salts.
The water evaporates and what was dissolved in it does not, so that material stays on the glass. USGS gives a household example: the spots or film on glasses taken out of a dishwasher are hard-water residue, and it defines hardness as the amount of dissolved calcium and magnesium in water. On a window the same leftovers show as spotting, and water carrying a lot of calcium and magnesium is what the term hard water describes.
NGA draws the glass consequence in its description of the pure water technique. Because that rinse is generally allowed to evaporate, the water must carry 20 parts per million of total dissolved solids or less to prevent spotting and streaking, and “The use of tap water is not acceptable.” Why treated water dries without those marks is argued in why pure water dries without leaving spots.
One number that sometimes gets pulled into this is EPA's. Its secondary drinking water standard for total dissolved solids is 500 mg/L, listed for noticeable effects such as hardness, deposits and staining. It is a guideline for drinking water, not a figure for glass. No hardness or dissolved-solids reading for any Naples utility's water is printed here; that figure is the utility's to give.
Treatment
The water in NGA's pure water technique is made, not drawn. NGA calls for treatment by ion exchange and/or reverse osmosis equipment, and EPA, writing about drinking water, counts reverse osmosis among the treatments that remove total dissolved solids.
That is the real line between a rinse that is left to dry and a hose rinse. It is not only how the water arrives. It is what is still in the water when it lands. A garden hose delivers whatever the supply carries, and NGA's specification exists because that dissolved load is what spots the glass as it dries.
Rain is not treated water either. USGS includes water that falls from the sky among the waters that carry dissolved substances, which is part of the question in whether windows can be cleaned in the rain.
Deciding
If a hose is what is at hand, the documents above reduce the decision to three questions.
Keeping glass presentable between professional cleanings is a routine of its own, and keeping windows clean between visits covers it.
Not by the guide's own wording. The item reads “A power washer or garden hose” and names no nozzle setting, pressure or distance, and the glass steps repeat the instruction to avoid a power washer or garden hose twice more. A gentler setting is not an exception those makers print.
NGA's paper does not name filtered kitchen water. For a rinse left to evaporate it sets 20 parts per million of total dissolved solids or less, says the use of tap water is not acceptable, and calls for treatment by ion exchange and/or reverse osmosis equipment, and says a handheld TDS or conductivity meter can monitor water quality. EPA's 500 mg/L secondary standard is a drinking-water guideline, not a glass figure.
No source cited here says that about every window. The sentence that exists belongs to PGT, CGI and WinDoor: their care guide lists a power washer or garden hose among improper tools that “may void your warranty and/or damage your products.” That applies to their own windows, screens, doors and hardware. Another maker's terms are in that maker's own care guide.
Sources
Every technical statement above is drawn from one of these documents. Nothing on this page about 239 Exteriors goes beyond what the company itself states.
Page reviewed September 14, 2026. Florida statutes are quoted from the 2026 Florida Statutes; every image on this page is a labeled concept illustration, not a photograph of a completed job.
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Answers
Wet glass after a pole rinse matches NGA's pure water technique: a non-abrasive brush, a treated final rinse left to evaporate, and no squeegee pass.
Read itGlossary
Spotting defined: the marks water leaves on glass when it evaporates and its dissolved solids stay behind, as NGA's pure-water rationale and USGS describe.
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